11-6-2024 (SINGAPORE) In the wake of a turbulence-related incident that left dozens injured and claimed one life, Singapore Airlines (SIA) has extended an apology and announced offers of monetary compensation to the 211 passengers aboard the ill-fated SQ321 flight. The national carrier’s response comes nearly three weeks after the harrowing ordeal that unfolded on May 20, when the London-to-Singapore flight encountered severe turbulence over the Irrawaddy Basin in Myanmar.
According to SIA’s statement on Tuesday, offers of compensation were dispatched to passengers the previous day. Those who sustained minor injuries from the incident were offered US$10,000 (approximately S$13,534) in compensation. However, for those who suffered more serious injuries, the airline has invited them to discuss a tailored compensation offer that aligns with their specific circumstances once they have recovered sufficiently.
In a compassionate gesture, SIA has extended an advance payment of US$25,000 (approximately S$33,834) to passengers medically assessed as having sustained serious injuries requiring long-term medical care and requesting financial assistance. This advance payment is intended to address their immediate needs and will be incorporated into the final compensation package.
Acknowledging the ordeal faced by all passengers, regardless of injury, SIA has promised a full refund of the air fare for every traveller on SQ321. Additionally, they will receive delay compensation in accordance with European Union or United Kingdom regulations, recognising the inconvenience caused by the unexpected diversion to Bangkok.
The incident, which saw passengers and crew thrown violently against the ceiling before crashing back down, resulted in a range of injuries, including brain and spinal cord trauma. Tragically, one British passenger, 73-year-old Geoff Kitchen, lost his life, likely due to a heart attack.
In the immediate aftermath, SIA provided each passenger with S$1,000 (approximately £600) upon their departure from Bangkok to cover immediate expenses. The airline also covered the medical costs of injured passengers and facilitated travel arrangements for their family members when requested.
“SIA remains committed to supporting the affected passengers who were on board SQ321,” the statement read. “All affected passengers should have received their offers of compensation via email, along with information on how they may proceed with their claims.”
