11-8-2023 (KUALA LUMPUR) New Balance Malaysia has temporarily recalled and ceased the sale of one of its shoes in the country after discovering that a small part of the shoe contains pigskin material. The international sports footwear and apparel company issued a statement apologizing for any inaccurate information provided to customers and stating its commitment to providing a satisfactory solution for affected customers. The shoe model in question is the U990TA4, and customers who purchased it from New Balance Malaysia, Crossover, and ATMOS KL, whether in-store or through the website, are entitled to a product exchange or full refund at any New Balance store within Malaysia, except for Factory Outlets.
The product exchange or full refund is effective immediately and valid for up to three months. The company has also recalled and ceased the sale of the shoe model and informed its partners and distributors to do the same.
New Balance Malaysia confirmed that it investigated the materials of the footwear after receiving several queries regarding its material composition. The company stated that accuracy and transparency are critical to its team, and it takes full responsibility for any lapse in communication. This recall is in line with New Balance’s commitment to quality and ethical sourcing of materials for its products. The temporary recall and cessation of sale demonstrate the company’s commitment to ensuring that its products meet customers’ expectations and ethical standards.
