17-9-2023 (KUALA LUMPUR) A 39-year-old woman in Malaysia was left baffled and distressed when her fixed-term deposit of 35,000 Malaysian Ringgit (approximately S$10,188) disappeared from her bank account after it matured. She had opened the account under her company’s name and had been diligently saving for a while. However, upon the deposit’s maturity, she discovered that her account balance had been reduced to zero, and her account had been closed.
The woman immediately contacted the bank to inquire about the missing funds. To her astonishment, the bank’s representatives informed her that her fixed-term deposit account had been “closed,” and the funds had been transferred to her personal account. However, upon further scrutiny, she could find no trace of the transferred funds in her personal account.
Frustrated and alarmed by the situation, the woman expressed her dissatisfaction with the bank’s handling of the matter. She questioned why the bank had not conducted a thorough system check instead of directing her to check her monthly statements. She had already contacted the bank multiple times, providing all relevant application and website records, but the issue remained unresolved.
In a surprising turn of events, she accidentally stumbled upon the truth. She discovered that the missing funds had, in fact, been deposited into her personal account without her knowledge. Though she eventually recovered her fixed-term deposit principal, she criticized the bank for its careless handling of the situation. She argued that the bank should not have transferred the funds from her company’s account to her personal account, emphasizing that this was a grave oversight.
In response, the bank attributed the incident to a technical glitch but did not offer further details.
