Singapore Noodle Chain, Ah Gong Teochew Noodle, Tracks Down Customer Who Mistakenly Overpaid for Noodles
Ah Gong Teochew Noodle, a popular local noodle chain with three outlets in Singapore’s hawker centres, recently embarked on an online mission to locate a customer who had accidentally overpaid for a bowl of noodles.
On May 12, the noodle chain took to Facebook to share that a customer had made an e-payment of S$400 instead of the expected S$4. However, they faced a challenge in determining which specific outlet the transaction had occurred at. The only available information was that the payment was made by an individual with the surname Ong, between the hours of 12pm to 2:30pm.
In their Facebook post, Ah Gong Teochew Noodle assured the customer that they would refund the excess amount by December 31, 2023, and requested the customer to provide verification details for the claim. Additionally, they mentioned that if no one came forward to claim the refund, they would allocate the funds to support the less fortunate as part of their corporate social responsibility campaign.
In an interview with Shin Min Daily News, a spokesperson for the noodle chain emphasized the importance of maintaining customer trust and returning the hard-earned money to its rightful owner. They acknowledged that some older customers may be less familiar with QR code payments and more susceptible to making errors. By taking these actions, Ah Gong Teochew Noodle aims to foster an environment where senior citizens can trust e-payments and engage in cashless transactions with peace of mind.
After relentless efforts, Ah Gong Teochew Noodle provided an update on May 15, announcing that they had successfully located the rightful owner of the overpaid amount.
