30-6-2024 (SINGAPORE) In a concerning turn of events, CIMB Bank users in Singapore found themselves grappling with an unexpected and unsettling issue on June 29th. Many customers were greeted with an alarming sight – their bank accounts appeared to be completely depleted, leaving their balances at a shocking zero or even in the negative territory.
The situation unfolded as CIMB Bank customers attempted to conduct routine transactions, only to discover that their funds had vanished from their accounts. One user, who was about to pay bills, found their balance inexplicably wiped out, causing significant distress and anxiety.
As reports of the issue surfaced, social media channels were inundated with complaints from affected customers, expressing their frustration and demanding swift action from the bank. Some users even reported negative balances in their accounts, compounding the confusion and concern.
In response to the mounting customer queries, CIMB Bank acknowledged the error and issued a statement on its Facebook page at 1:45 pm. The bank assured customers that their accounts were safe and that the root cause of the error had been identified, with efforts underway to rectify the situation.
However, as the day progressed, customers remained on tenterhooks, eagerly awaiting the restoration of their account balances. One user who contacted customer service was informed that the issue would be resolved within the day, but the user expressed skepticism, believing that CIMB was slow to address the problem and only responded publicly after complaints flooded social media.
In an update provided around 7:15 pm, CIMB Bank shed light on the technical issue that had caused the widespread balance discrepancies. According to the bank’s statement, a “technical issue” had occurred, resulting in certain transactions not being accurately reflected in the bank account balances of a small group of affected customers.
The bank swiftly reassured customers that its banking systems and accounts had not been compromised and that the affected customers would have their correct funds reflected in the system within the next 24 hours.
