30-5-2024 (BANGKOK) ICONSIAM, a renowned shopping center in Bangkok, has garnered widespread praise after a TikTok video showcased a mall staff member providing an umbrella shuttle service during the rainy season. The innovative initiative aims to keep shoppers dry as they navigate between the mall’s entrance and the nearby BTS Skytrain station.
The viral video, posted by TikTok user @etraveler4 on May 23, has amassed over 750,000 views, with netizens flocking to express their appreciation for this thoughtful act of service.
In the clip, an ICONSIAM staff member can be seen protecting shoppers from the rain with a large umbrella connected to a handcart, ensuring they can cross between the nearby BTS Skytrain station and the mall without getting wet. At the beginning of the video, some shoppers are seen walking under the umbrella from the train station to enter the mall, escorted by a staff member wearing a mask and rain boots.
Soon after the first batch of shoppers left the shade, another three individuals hopped into the shelter of the umbrella, making their way towards the station while remaining dry.
Netizens were quick to praise the mall staff member’s thoughtful gesture, acknowledging that even though the distance between the mall and the Skytrain station is relatively short, the umbrella shuttle service demonstrates genuine care for its customers.
@etraveler4 When it’s the rainy season in Thailand, it’s a good idea to carry an umbrella. It’s even better when someone else carries it for you! #Bangkok #ICONSIAM #Thailand #rain #rainyseason ♬ nhạc nền – ???????? ????????????????
One netizen praised the CEO and the staff for their kindness and care towards mall patrons, stating, “This CEO and his staff have hearts. They care about customers’ convenience and comfort.”
Another commenter expressed admiration for the initiative, writing, “What a great service! This is so considerate and thoughtful. Kudos to the management and staff for going the extra mile.”
