21-2023 (KUALA LUMPUR) The Exchange TRX Mall made a grand entrance into the city on 29 November, generating considerable buzz with promises of 400 world-renowned retailers and a sprawling 10-acre TRX City Park. However, a visit by TRP the following day revealed that the much-anticipated experience might have been better deferred for another week.
The Upside
The upper floors of the mall, particularly from G and upwards, housed an array of high-end stores, some making their debut in Malaysia. Despite a few seemingly unfinished areas, the overall design and layout showcased meticulous planning, with broad walkways that delighted both window shoppers and serious buyers alike. Adding to the festive spirit, the Christmas decorations had already adorned the mall, attracting attention and camera clicks even on a regular workday.
An even more noteworthy feature was the TRX City Park, offering an abundance of family-friendly spaces amidst lush greenery. The park featured informative placards identifying various plants and an intriguing multi-level playground equipped with a water fountain and play area. A cave-like space for children to climb and play added to the allure, creating a potential hotspot for families, provided the maintenance lives up to expectations.
The Downside
Despite the promising highlights, the lower levels of the mall presented a stark contrast, leaving a less-than-ideal first impression.
Accessing the parking lot proved to be a test of patience, with a queue extending into Bulatan Pandan. Once inside, signs of a recent power cut were evident, as lights flickered back to life, and parking attendants audibly expressed their relief. However, the parking experience itself was marred by malfunctioning overhead indicators and conflicting information about available spaces.
Navigating from B2 Welcome Hall A to B1 revealed disconcerting scenes – dried paint or plaster puddles, dusty escalators and walls, broken tiles, and incomplete ceilings. Non-functional escalators and lifts further compounded the issue, with exposed wiring visible in some areas. While the malfunctioning air-conditioning contributed to a warm atmosphere, complaints about non-functional toilets added to the discomfort.
Potential for Improvement
While cosmetic and operational issues marred the initial experience, it’s crucial to acknowledge the potential for improvement. The TRX City Park emerges as a genuine positive, offering a welcome addition to Kuala Lumpur. As it establishes itself, it may well become a popular landmark for locals and a must-visit destination for city explorers.
