13-10-2023 (KUALA LUMPUR) Businessman Danish Abdullah, 29, and his family were thrown into chaos when they discovered that MYAirline had suspended its operations, leaving them without transportation from Kota Baru to Kuala Lumpur. Danish expressed his shock and frustration at not being notified about the cancellation.
“I was totally shocked to find out about the news, so I immediately tried to go to their counters to clarify my bookings, but they were already closed,” Danish said yesterday. He also criticized the airline for not informing customers in advance and expressed his concerns about receiving a refund.
Danish’s experience is just one of many shared by irate passengers on social media and at airports. Passengers demanded that MYAirline take responsibility for their losses and provide immediate refunds. Puteri Balqiis, a social media user, expressed her frustration at the lack of staff at the counters, leaving passengers waiting for hours without assistance.
“All empty, all the passengers are waiting like fools,” Balqiis wrote. She called for immediate refunds and criticized the airline for the lack of prior notification.
Another social media user, saestraa, shared a similar experience involving her sister. Her sister had to spend the night at the airport with her husband, and saestraa emphasized the need for the airline to provide at least a one-day notice to all passengers.
Suziana Ottoh, 36, had to travel more than 400km from Lahad Datu to Kota Kinabalu International Airport, only to find out about the flight cancellation at 10 am. She and her five children were scheduled to fly to Kuala Lumpur the following day, but the flight was postponed. Suziana expressed her uncertainty about the rescheduled flight and expressed frustration over the wasted time.
Fresella June Gunihas, 22, visited the MYAirline sales center seeking an explanation for her changed flight schedule. Due to an error in the company’s system, her flight on October 18 was changed to November, forcing her to pay an additional price and penalty. Fresella expressed confusion and frustration with MYAirline’s system.
Fadzhil Rosleh, 32, was disappointed when the flight for his sister, mother, and nephew was canceled. His sister had arrived from Kuala Lumpur and was due to return yesterday afternoon. Fadzhil expressed his frustration at not knowing who to contact since the MYAirline sales center was closed.
The cancellation affected two flights, Kota Kinabalu-Tawau and Kota Kinabalu-Kuala Lumpur. In Sabah, where long travel times by road are common, air travel is essential, particularly for those traveling to the east coast and inland areas.
