12-10-2023 (KUALA LUMPUR) MYAirline, a budget airline, announced earlier today, October 12, that it is suspending its operations until further notice. In a statement, the airline’s board expressed deep regret and apologies for this decision.
The airline cited significant financial pressures as the reason behind the suspension, revealing that this painful decision was made while waiting for shareholder and capital restructuring. The statement mentioned, “We understand the impact this will have on our loyal passengers, dedicated staff, and partners. We have been actively exploring various partnerships and fundraising to avoid this suspension of operations. Unfortunately, time has run out, and we have no choice but to make this decision.”
Assistance from Support Teams
MYAirline acknowledged the inconvenience this may cause and expressed its commitment to helping everyone affected during this period. Passengers were advised to contact the airline through [email protected], with the airline’s support team available to provide assistance.
The statement also recommended that affected passengers refrain from going to the airport and seek alternative travel arrangements. While MYAirline expressed its intention to resume operations as soon as possible, it cannot commit to a specific date for the resumption at this stage.
Passengers Left Stranded at the Airport
In a distressing turn of events, passengers were left in the lurch as the airline suspended its services. One passenger, scheduled to fly to Tawau at 6 a.m., received an email notification at 3 a.m. informing her of a delay until 12 p.m. However, at 6 a.m., MYAirline abruptly announced the suspension of its services. When she arrived at KLIA2, the passenger found that all MYAirline counters were closed, with no staff available to assist her.
Insider Claims of Unpaid Salaries
In addition to passengers left stranded, an individual claiming to be a MYAirline flight attendant revealed some internal issues within the company. The individual disclosed on social media that they had not received their salaries for August and September, and the company had also failed to deposit employees’ EPF (Employees Provident Fund) contributions for six months. The flight attendant expressed frustration, stating, “Flight attendants have become history.”
