29-9-2023 (CALIFORNIA) Some of the early adopters of Apple Inc’s latest flagship devices, the iPhone 15 Pro and Pro Max, have raised concerns about excessive heat generation during usage and charging. This feedback poses a potential setback for Apple’s leading product.
Complaints have surfaced on various Apple online forums and social media platforms such as Reddit and X, where customers have expressed that the back or side of the phone becomes uncomfortably hot to the touch while gaming, making phone calls, or engaging in FaceTime video chats. Some users have noticed the issue more prominently while the device is being charged.
Customers seeking assistance have contacted Apple’s technical support, who have directed them to an existing support article on how to manage an iPhone that feels excessively hot or cold. The article notes that overheating may occur when using resource-intensive applications, charging the device, or setting up a new iPhone for the first time.
Despite the widespread complaints, Apple, headquartered in Cupertino, California, has not responded to requests for comments on the matter.
The iPhone accounts for approximately half of Apple’s revenue, making any potential flaws in new models a subject of close scrutiny. Occasionally, Apple addresses issues through software updates or other fixes, while sometimes concerns dissipate on their own.
Apple employs a rigorous testing process to identify and address any potential pitfalls before mass production of the iPhone begins.
It is not uncommon for devices to generate warmth, especially given the high-performance processors that power modern gadgets. The current concern revolves around whether the heat issue persists and exceeds what consumers consider acceptable. The setup process of the iPhone could potentially contribute to or compound the problem. When users acquire a new device, the process of re-downloading apps, data, and photos from iCloud can be lengthy and processor-intensive. Some users speculate that certain background-running apps, such as Instagram or Uber, may trigger the heat issue.
Several individuals have shared videos demonstrating the use of thermometers to measure the phone’s temperature. One post exclaimed, “iPhone 15 Pro Max gets really hot easily. I’m just browsing social media, and it’s burning up.” Another user stated that the device became hot enough to be felt through a protective case.
However, not all iPhone 15 Pro owners have encountered the problem. Some have reported no issues or claim that the heat generation is comparable to previous models. For certain customers, using a case has alleviated the sensation of excessive heat.
One user complained that their iPhone 15 Pro Max became so hot during a call that it shut down and took a few minutes to restart. Apple devices occasionally shut down as a safety measure when they overheat or are exposed to prolonged sunlight.
The iPhone 15 Pro and Pro Max incorporate the new A17 chip with an enhanced graphics engine, which is intended to enhance gaming performance. This component might contribute to the heat issue. Additionally, the latest iPhone models feature a titanium frame, departing from the stainless-steel design used since 2017.
This heat generation concern follows previous customer complaints about the FineWoven material used in the latest iPhone 15 cases. Some customers have noted that this fabric, which replaces leather as part of Apple’s environmental efforts, is susceptible to scratches and gets dirty more easily.
